Ozcare has raised the bar in legal compliance, and dramatically improved safety awareness and management for employees, contractors and wardens.

“It is far more convenient for staff, who can now undertake their training wherever they are and when they have the time. When the Queensland Fire and Rescue Service conduct a check now, all we have to do is log onto the FEP, print out an updated report that shows all the staff that have undertaken training up to that date and present it to the representative.”

Tracy Colledge
Contract Administration Officer

Customer Profile

Ozcare was established as a special work of the St Vincent de Paul Society Queensland in 1996.
With 46 services in 25 locations and 600 staff, Ozcare help seniors and people with disabilities stay in their own homes as long as possible, as well as offering homely aged care facilities to elderly Australians.

Business Situation

With the added problem of staff working day and night shifts making compliancy training a challenge, Ozcare was looking for a flexible 24-hour emergency training solution that addressed the needs of Ozcare, ensuring it met all the necessary regulations.
Operating in an industry that is required to pass strict annual accreditation checks, Ozcare needed to ensure that its 55 facilities were compliant and their 2,500 employees were properly trained for every emergency, with minimal disruption.

Ozcare, upon reviewing their business situation, researched and implemented an online system to induct employees and contractors, ensuring they are equipped with the necessary skills and knowledge to remain safe. The induction process sees that all emergency planning requirements are adhered to, and compliant.

Ozcare wanted a single system to:

  • Provide a single source of information for all types of employees, contractors and wardens.
  • Meet all of the legislative and administrative requirements of Emergency Planning.
  • Provide an easy-to-use online system to induct people across various sites and multiple locations.
  • Automate record keeping of inducted trainees who have completed the required training, as well as those who are due for renewal.
  • Provide capability for individual training aspects based on the location.
  • Provide skills and knowledge to those with a lesser understanding of technology.
  • Ensure every employee or contractor undertakes an assessment to confirm competency.



Ozcare adopted Concept Safety’s online Safety Induction and Emergency Management Program to provide safety information and training to their employees, contractors and wardens, enabling them to achieve 100% compliance with the current workplace health and safety legislation, as well as the Building Fire Safety Regulations and Australian Standards (AS 3745-2010).



The scope of the project included the Emergency Management and Induction training, customised to Ozcare’s specific requirements.



Due to Ozcare having specific requirements for contractors and staff, significant configuration work was needed to create a specific induction portal, which covered the broad set of content that Ozcare manages.

Interactive floor plans were created for each site and building to provide localised information on any form of equipment.



Present-day fire safety equipment training videos, and a library of 70 emergency services certified videos for employees, First Responders, contractors and wardens were integrated into the portal.



Different types of assessment were setup according to the type of inductee. These results are kept in a central database and will trigger a re-assessment alert after a certain timeframe.



Where will new technology drive the greatest return?

With an already dated system, Ozcare turned to Concept Safety Systems to completely revise its emergency evacuation training strategies with its unique Fire Evacuation Program. This solution provided Ozcare with a more efficient way to manage and operate online.  Pleasing staff whilst also proving beneficial to Ozcare as an organisation, the FEP allows staff to focus on the most important aspect of their job, the needs of their residents and clients, rather than worrying if they are compliant with safety regulations. It is this heightened efficiency that is most valuable to Ozcare, as it means managers no longer need to coordinate staff to attend training. Concept Safety developed a tailored FEP for each site, ensuring that the needs of each individual branch were met, and that the program could be implemented seamlessly throughout all Ozcare facilities.


All key features offered include:

  • Site specific Instruction
  • Site specific Emergency Coordination and Organisation instruction
  • Evacuation Diagrams
  • Hosting of the Safety Management system on Concept Safety Systems secure servers
  • Unlimited use of FEP
  • Present-day fire safety equipment training videos
  • All legislative updates to the FEP


By choosing Concept Safety, Tracy Colledge believes that she has chosen an enterprise tool for Ozcare at a small-business price. “The FEP has benefited Ozcare greatly,” she says. “It is also cost effective in that we don’t have to pay for trainers to visit our facilities, or pay overtime for staff that have to complete their training outside of their shift times.”