On the 5 September, 2018, Hammersmith Station Commander Peter
Johnson said:

“The Emergency building plan was not in the fire box in the lobby” – hindering rescuers attempts to control the fire and rescue residents. They were aware that gas pipes and service ducts had been relocated during the cladding and refurbishment, and the floorplans of the upper storeys were different to those below. “The plans themselves would have fed into the operational plan it has a vital part and a vital role detailing fixed installations and detailing everything within the building. It would detail the pipeline of gas, of water, where electricity was – it was vital that we needed those plans.”